The short version: When you buy from AJNEXA, you get instant access to digital files you can use in your own personal and commercial projects — but you can’t resell or redistribute them as they are. If you are an EU or UK consumer you have a 14-day right to change your mind, but the moment you start downloading you agree the delivery happens right away and you give up that right — a fair trade for instant access. Prices are shown in USD, with any taxes stated at checkout. Services follow a clear brief, timeline and revision process. These terms are governed by the laws of Morocco, without taking away consumer protections you may have in your own country.
Scope of these terms
These Terms of Service apply to every purchase and every use of ajnexa.com, operated by AJNEXA, based in Marrakech, Morocco. By creating an account, placing an order or commissioning a service, you agree to these terms. We sell exclusively digital products — AI prompt packs, Notion templates, Canva templates, ad creative packs and ebooks — and productized creative services, delivered worldwide. If you have any questions before buying, write to [email protected].
Digital products licence
When you purchase a digital product, you are buying a licence to use it — not the product’s underlying intellectual property. Your licence works like this:
- You may use the product for your own personal and commercial projects — for example, using our prompt packs in your business, building your workspace on our Notion templates, or adapting our Canva templates and ad creatives for your own brand.
- You may not resell, redistribute, share, sublicense or give away the product itself, whether in its original form or lightly modified — including in bundles, marketplaces, template libraries or file-sharing platforms.
- You may not claim authorship of the product or use it to create a directly competing product for sale.
The licence is granted to you personally (or to your company, if purchased on its behalf) and is non-transferable. If you would like broader rights — such as a team or client licence — contact us and we will find a fair arrangement.
Pricing, taxes and currency
Prices on the site are shown in US dollars (USD). If your card or account is denominated in another currency, your bank or payment provider may convert the amount and charge you in your local currency, sometimes with a conversion fee we do not control. Any taxes that apply to your purchase are shown at checkout before you pay, so the total you confirm is the total you are charged. We may change prices from time to time, but the price you see and confirm at checkout is the price that applies to that order.
Delivery
All products are delivered digitally and instantly. As soon as your payment is confirmed, download links are made available on the order confirmation page, in your confirmation email and in your account area. Nothing is shipped physically. If a download link does not work, email us and we will fix it promptly — you will never lose access to something you paid for because of a technical issue on our side.
EU/UK right of withdrawal for digital content
If you are a consumer in the EU/EEA or the UK, you normally have 14 days to withdraw from a purchase of digital content and receive a refund, without giving a reason. Because our products are digital files delivered instantly, a specific rule applies:
- If you have not started downloading the files, your 14-day right of withdrawal remains fully available and we will refund you on request.
- By starting the download, you expressly consent to immediate performance of the contract and you acknowledge that you thereby lose your right of withdrawal. This is the standard rule for digital content supplied immediately, and it is the point at which we consider the product delivered.
This does not affect your rights if a product is defective or not as described — those are always remedied. The refund conditions here are fully consistent with our Refund and Returns Policy, which explains the practical steps.
Your account
You are responsible for keeping your login details confidential and for the activity that happens under your account. Please provide accurate information — especially your email address, since that is where your purchases are delivered. We may suspend or close accounts used for fraud, abuse, or systematic violation of the product licence, after informing you where reasonably possible.
Creative services
Alongside our products, we offer productized creative services. To keep things smooth for both of us:
- Briefs. Each service starts from the brief you provide. The clearer the brief, the better the result — we may ask clarifying questions before starting, and work only begins once the brief is confirmed.
- Delivery timelines. Each service lists an estimated delivery timeline, which starts once we have your confirmed brief and payment. Timelines are estimates made in good faith; if something will take longer, we will tell you as early as possible.
- Revisions. Each service includes the number of revision rounds stated in its description. Revisions cover adjustments within the original brief; new requirements or a change of direction count as a new brief and may be quoted separately.
- Your materials. You confirm that any content you provide for a service (logos, text, images) is yours to use, and you remain responsible for it.
Intellectual property
All products, content and materials on ajnexa.com — including product files, text, graphics and branding — remain the intellectual property of AJNEXA or its licensors. Purchasing a product grants you the licence described above, nothing more. For services, once the final deliverable is paid in full, you receive the rights to use it for the purpose it was created for, as described in the service listing; we retain the right to showcase the work in our portfolio unless you ask us not to.
Limitation of liability
We put real care into everything we sell, but digital products and creative services are provided “as is” for the purposes described in their listings. To the fullest extent permitted by law, AJNEXA is not liable for indirect or consequential losses — such as lost profits or lost business — arising from the use of our products or services, and our total liability for any claim is limited to the amount you paid for the product or service concerned. Nothing in these terms excludes liability that cannot be excluded under applicable law.
Dispute resolution — talk to us first
If something goes wrong, we would much rather fix it than fight about it. Please contact us first at [email protected] with the details, and we will work with you in good faith to resolve the issue quickly — most problems are sorted out this way. If we still cannot reach a resolution, any dispute is subject to the governing law below, and nothing here prevents you, as a consumer, from bringing a claim before the courts or consumer bodies available to you where you live.
Governing law
These terms are governed by the laws of the Kingdom of Morocco. If you are a consumer, this choice of law does not deprive you of any mandatory consumer-protection rights you enjoy under the laws of the country where you live — those rights remain fully yours.
Changes and contact
We may update these terms from time to time; the version published on this page applies to your purchase. If anything here is unclear, ask us before you buy: [email protected].
Last updated: 22 July 2026
This document is provided for general information. The store owner should have it reviewed by a qualified lawyer to ensure it meets all applicable legal requirements.